Problem with hyperlinks from an InDesign generated PDF - only works if browser is open


Question

I'm at a new job so I'm not sure if this is a Firefox issue or hyperlink issue. Haven't experienced it before.

I created a few hyperlinks (three spots for our company website, two for company email) as part of a catalog created in InDesign. Did PDF export and ticked to include hyperlinks.

If Mozilla Firefox is running then all of the links work. Website opens in new tabs, email opens in Thunderbird (what we're using here). However, if I close Firefox then it freezes up and crashes Acrobat.

Anyone know what might be causing this?

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11/1/2013 2:24:00 PM

Accepted Answer

Two things come to mind. Acrobat has a number of hooks into the OS, and even after a fresh install (and especially after an update) it's almost always necessary to restart the system before everything works normally. OS X and Windows are both subject to this. The other is that Foxit may also have its own hooks into the OS that argue with Acrobat, although I've never used it so that's really just speculation on my part.

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11/1/2013 7:55:00 PM

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