Ticketing/Project Management/Collaborative Software for Graphic Design


I manage our company's in-house graphic design. We have a lot of requests that are very simple (ie, ad-resizing, simple web banners, logo-adjustments, etc) and a number of requests that are complex and require a lot of back and forth (ie, brochures and magazines ranging from 3 to 200 pages, concept design for new ad campaigns, etc...)

Currently, we employ a very simple issue tracking system (which is technically for software development) for all requests. For the most part it does the job. Users can write a description of the materials they need, upload attachments, leave comments, but because our company is growing in size and the amount of requests are steadily growing, I was looking for a more robust solution.

After doing a lot of research, I've found a number of new systems I could potentially upgrade to, however, everything I have found explains how their system is best suited for an IT/software development team.

So before upgrading to a newer, more robust project management system that is specifically geared toward software development/IT desktop support, I was wondering if anyone of knew of any ticketing/collaborative systems specifically geared toward graphic design?


4/14/2013 4:49:00 PM

I don't know of any that are design specific. However, I work as a web developer and we also have UI designers who use the same system as all of the developers.

There's quite a few systems out there. The ones I'm most familiar with are Basecamp and JIRA.

JIRA is my personal favorite, I've used it at multiple companies and it is really customizable. It has great tracking abilities, burndown charts, and much much more.

While these type of software are usually geared towards software development there's no reason it can't apply to graphic design. You can attached screenshots to issues/stories and write all details about it as well.

I guess what you need to ask yourself is what you really want from a software, and see if said software meets your requirements -- and if it does, then look no further.

Besides, just because one thing is labeled to be used for thing A, doesn't mean you can't make it work for thing B.

That being said, maybe there is such a "graphic design" software, but I haven't heard of anything yet. Maybe someone else has.

4/15/2013 2:39:00 PM